MY HEART IN HOSPITALITY

IF THERE IS CONFLICT BETWEEN STAFF AND GUESTS, WE NEED TO BE THE ONES TO FIND COMMON GROUND In the service industry there is a famous...

LET YOURSELF BE ENTERTAINED... When I think about the moment the pandemic became real in our lives - when the world started to shut down...

WHAT PEOPLE THINK ABOUT LEAVING THE INDUSTRY AND MAKING A CAREER SWITCH. If you have never been a writer like me, and all of a sudden you...

THE MOST IMPORTANT THING YOU CAN CHANGE TO BE ABLE TO PROGRESS, IS YOURSELF As I have already mentioned, lately I have been browsing...

THE ONLY WAY TO PRESERVE OUR SAFETY IS PREVENTION. The awareness of how crucial the work of our security teams is in our hotels, is the...

HOW CAN WE CONTINUE TO MAKE USE OF ADVANCED TECHNOLOGY WITHOUT LOSING OUR CHARM? Before "certain people" start making comments about this...

COOPERATION IS A POWERFUL WEAPON TO ADVANCE THE IMAGE OF OUR INDUSTRY. Pink Bar, Annual Garden Party 2019, Hotel Pulitzer Amsterdam One...

IT'S A TOUGH GAME OUT THERE RIGHT NOW... Welcome Reception, Hotel Riggs DC I am pretty sure this post might get me some enemies… I know...

AN INTERVIEW IS NOT A ONE WAY CONVERSATION, IT'S A TWO WAY STREET. Private Dining Room at Jansz, Hotel Pulitzer Amsterdam I am not a...

TAKE A WALK, BE AWARE, ENGAGE WITH PEOPLE, LOOK FOR OPPORTUNITIES. Reception Lounge, ANdAZ 5th Avenue New York The discussion in my last...

THERE IS TOO MUCH TO SEE AND TO LEARN TO STICK TO THE SAME THING. La Cupola, Park Hyatt Milan One thing that I have done with my life and...

IF YOU GET ON YOUR EMPLOYEES' SIDE, THEY WILL DO ANYTHING FOR YOU. Lobby Lounge, Grand Hyatt New York After writing about luxury as at...

HOW DO YOU KNOW YOU ARE CREATING A LUXURY STATE OF MIND, WHEN IT MEANS SOMETHING DIFFERENT FOR EVERY PERSON? Outdoor Lounge, Veranda...

WE ARE PART OF A BUSINESS THAT IS COMMITTED TO GIVE BACK AND STAY CREATIVE AND RELEVANT DURING THE TOUGHEST TIMES. Silver Lyan, Riggs DC...