MY HEART IN HOSPITALITY

Mar 24, 20218 min read

ONBOARDING and OFFBOARDING in the WORLD of HOSPITALITY

HOW TO ENSURE YOUR NEW HIRES ARE GETTING THE BEST POSSIBLE FIRST (AND LAST) IMPRESSION OF YOUR COMPANY When we think about making a first...

Jan 11, 20219 min read

SERVICE EXCELLENCE: 10 TIPS FOR YOUR GUEST RELATIONS MANAGEMENT

IN OUR BUSINESS, WE ARE ALL GUEST RELATIONS OFFICERS If you have worked with me, you probably know me for being one who doesn't...

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Dec 28, 20209 min read

STORYTELLING: how it CAPTURES PEOPLE'S ATTENTION and TOUCHES their EMOTIONS.

A POWERFUL STRATEGY THAT DRIVES STAFF AND GUESTS ENGAGEMENT When I look for a new role - but often also when I choose where to stay -...

Dec 14, 20208 min read

SERVICE EXCELLENCE: the VALUE of PRIDE and AWARENESS

PERCEIVING AND FULLY UNDERSTANDING SERVICE ONLY COMES WITH A GOOD DOSE OF MINDFULNESS Pulitzer Bar, Amsterdam So far, in the service...

Dec 7, 202011 min read

SERVICE EXCELLENCE: The MOST AMAZING SERVICE I have ever EXPERIENCED

EXCEPTIONAL SERVICE CAN BE FOUND ANYWHERE As much as we can all agree on the fact that the word service refers to the action of helping...

Nov 30, 202013 min read

SERVICE EXCELLENCE INTRODUCTION: the SERVICE DNA

INDUSTRY EXPERTS SHARE HOW THEY HELP COMPANIES CREATE A SERVICE CULTURE Dear colleague, friend, family member... today I have a very...