MY HEART IN HOSPITALITY

WITHOUTH VISION YOU CANNOT KNOW WHERE YOUR TEAM IS GOING. Here is a word I really, really like: VISION. A vivid mental image of the...

HOW TO ENSURE YOUR NEW HIRES ARE GETTING THE BEST POSSIBLE FIRST (AND LAST) IMPRESSION OF YOUR COMPANY When we think about making a first...

ALL THE OPPORTUNITIES OF THE "GRAVEYARD SHIFT" In the summer of 2013, when I was still working for Hyatt in New York City, I found myself...

WHAT CAN WE DO TO ALIGN CULTURES AND UNIFY THE HOTEL AND THE SPA TEAM? As I've mentioned lately, in the past 8 months I have been talking...

"WE WANT TO BE TREATED AND VALUED JUST LIKE ALL THE OTHER EMPLOYEES" Something like 15 years ago, I had just gotten my master degree, and...

IF YOU FOCUS ON THE DIFFERENCES, YOU WILL ALWAYS FEEL DIFFERENT. I know as soon as you saw the title of this post, you probably thought...

IF THERE IS CONFLICT BETWEEN STAFF AND GUESTS, WE NEED TO BE THE ONES TO FIND COMMON GROUND In the service industry there is a famous...

THE MOST IMPORTANT THING YOU CAN CHANGE TO BE ABLE TO PROGRESS, IS YOURSELF As I have already mentioned, lately I have been browsing...

COOPERATION IS A POWERFUL WEAPON TO ADVANCE THE IMAGE OF OUR INDUSTRY. Pink Bar, Annual Garden Party 2019, Hotel Pulitzer Amsterdam One...

AN INTERVIEW IS NOT A ONE WAY CONVERSATION, IT'S A TWO WAY STREET. Private Dining Room at Jansz, Hotel Pulitzer Amsterdam I am not a...

TAKE A WALK, BE AWARE, ENGAGE WITH PEOPLE, LOOK FOR OPPORTUNITIES. Reception Lounge, ANdAZ 5th Avenue New York The discussion in my last...

THERE IS TOO MUCH TO SEE AND TO LEARN TO STICK TO THE SAME THING. La Cupola, Park Hyatt Milan One thing that I have done with my life and...

IF YOU GET ON YOUR EMPLOYEES' SIDE, THEY WILL DO ANYTHING FOR YOU. Lobby Lounge, Grand Hyatt New York After writing about luxury as at...

HOW DO YOU KNOW YOU ARE CREATING A LUXURY STATE OF MIND, WHEN IT MEANS SOMETHING DIFFERENT FOR EVERY PERSON? Outdoor Lounge, Veranda...