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MY HEART IN HOSPITALITY
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Silvia Kirkland
May 5, 20218 min read
HIRE WITH VISION.
WITHOUTH VISION YOU CANNOT KNOW WHERE YOUR TEAM IS GOING. Here is a word I really, really like: VISION. A vivid mental image of the...
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Silvia Kirkland
Mar 24, 20218 min read
ONBOARDING and OFFBOARDING in the WORLD of HOSPITALITY
HOW TO ENSURE YOUR NEW HIRES ARE GETTING THE BEST POSSIBLE FIRST (AND LAST) IMPRESSION OF YOUR COMPANY When we think about making a first...
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Silvia Kirkland
Feb 7, 20219 min read
The NIGHT MANAGER: What HAPPENS when the LIGHTS go DOWN
ALL THE OPPORTUNITIES OF THE "GRAVEYARD SHIFT" In the summer of 2013, when I was still working for Hyatt in New York City, I found myself...
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Silvia Kirkland
Jan 25, 202110 min read
SPA & WELLNESS: the PARTNERSHIP with the HOTEL SIDE
WHAT CAN WE DO TO ALIGN CULTURES AND UNIFY THE HOTEL AND THE SPA TEAM? As I've mentioned lately, in the past 8 months I have been talking...
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Silvia Kirkland
Nov 16, 202011 min read
The VALUE of INTERNS as the FUTURE LEADERS of our INDUSTRY
"WE WANT TO BE TREATED AND VALUED JUST LIKE ALL THE OTHER EMPLOYEES" Something like 15 years ago, I had just gotten my master degree, and...
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Silvia Kirkland
Nov 9, 20207 min read
WOMEN in LEADERSHIP: an UNUSUAL ANGLE
IF YOU FOCUS ON THE DIFFERENCES, YOU WILL ALWAYS FEEL DIFFERENT. I know as soon as you saw the title of this post, you probably thought...
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Silvia Kirkland
Oct 12, 20208 min read
The GUEST is ALWAYS RIGHT... or, ARE THEY?
IF THERE IS CONFLICT BETWEEN STAFF AND GUESTS, WE NEED TO BE THE ONES TO FIND COMMON GROUND In the service industry there is a famous...
1,602 views4 comments
Silvia Kirkland
Sep 21, 20209 min read
EMBRACING CHANGE MANAGEMENT
THE MOST IMPORTANT THING YOU CAN CHANGE TO BE ABLE TO PROGRESS, IS YOURSELF As I have already mentioned, lately I have been browsing...
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Silvia Kirkland
Aug 13, 20207 min read
Is COOPERATION BETTER than COMPETITION?
COOPERATION IS A POWERFUL WEAPON TO ADVANCE THE IMAGE OF OUR INDUSTRY. Pink Bar, Annual Garden Party 2019, Hotel Pulitzer Amsterdam One...
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Silvia Kirkland
Aug 13, 20209 min read
How do you CONDUCT an EFFICIENT INTERVIEW?
AN INTERVIEW IS NOT A ONE WAY CONVERSATION, IT'S A TWO WAY STREET. Private Dining Room at Jansz, Hotel Pulitzer Amsterdam I am not a...
262 views2 comments
Silvia Kirkland
Aug 13, 20207 min read
Are you MAKING YOURSELF VISIBLE?
TAKE A WALK, BE AWARE, ENGAGE WITH PEOPLE, LOOK FOR OPPORTUNITIES. Reception Lounge, ANdAZ 5th Avenue New York The discussion in my last...
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Silvia Kirkland
Aug 13, 20206 min read
DIVERSIFY your EXPERIENCE!
THERE IS TOO MUCH TO SEE AND TO LEARN TO STICK TO THE SAME THING. La Cupola, Park Hyatt Milan One thing that I have done with my life and...
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Silvia Kirkland
Aug 13, 20206 min read
Are EMPLOYEES and MANAGEMENT PLAYING for the SAME TEAM?
IF YOU GET ON YOUR EMPLOYEES' SIDE, THEY WILL DO ANYTHING FOR YOU. Lobby Lounge, Grand Hyatt New York After writing about luxury as at...
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Silvia Kirkland
Aug 13, 20204 min read
WHAT does LUXURY MEAN to YOU?
HOW DO YOU KNOW YOU ARE CREATING A LUXURY STATE OF MIND, WHEN IT MEANS SOMETHING DIFFERENT FOR EVERY PERSON? Outdoor Lounge, Veranda...
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