The HOUSING DILEMMA: The STRUGGLE of HOSPITALITY WORKERS LIVING in RESORT TOWNS
How can tourism be sustainable without the workers? We live in paradise, we love our job, we cherish our lifestyle and we treasure our...
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MY HEART IN HOSPITALITY
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Silvia Kirkland
Apr 13, 202211 min read
DON'T EXPECT TO GET RICH...
COLLECTIVE THOUGHTS ON HOW THE HOTEL INDUSTRY IS MISSING THE POINT ON COMPENSATIONS. When I wrote the introduction on the "About me" page...
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Silvia Kirkland
Mar 11, 20229 min read
A TIME for TRANSITIONS...
"Yesterday I was clever, so I wanted to change the world. Today I'm wise, so I'm changing myself." Well. It has been a while… The last...
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Silvia Kirkland
Mar 31, 20219 min read
A Post-PANDEMIC GUESTS (and WORKERS) EXPERIENCE.
INTERVIEW by REGITSE CECILIE ROSEVINGE Colleague, writer, marketing consultant, blogger, published author, founder of Room22.agency,...
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Silvia Kirkland
Dec 21, 20205 min read
... A BIT OF HOPE... FROM MY HEART TO YOURS.
Dear colleagues and friends, today is December 21st, and we are going towards the end of what will go down as the most unbelievable year...
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Silvia Kirkland
Nov 9, 20207 min read
WOMEN in LEADERSHIP: an UNUSUAL ANGLE
IF YOU FOCUS ON THE DIFFERENCES, YOU WILL ALWAYS FEEL DIFFERENT. I know as soon as you saw the title of this post, you probably thought...
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Silvia Kirkland
Oct 19, 202012 min read
The FASCINATING WORLD of CONCIERGE
"CONCIERGE ARE HOSPITALITY ANGELS" Ron Stoevelaar "WITHOUT MY TEAM I AM NOBODY" Mario Picozzi If you have read one of my latest posts...
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Silvia Kirkland
Oct 12, 20208 min read
The GUEST is ALWAYS RIGHT... or, ARE THEY?
IF THERE IS CONFLICT BETWEEN STAFF AND GUESTS, WE NEED TO BE THE ONES TO FIND COMMON GROUND In the service industry there is a famous...
1,568 views4 comments
Silvia Kirkland
Oct 5, 20207 min read
The MOST SENSATIONAL EVENTS of all TIMES!
LET YOURSELF BE ENTERTAINED... When I think about the moment the pandemic became real in our lives - when the world started to shut down...
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Silvia Kirkland
Sep 28, 20209 min read
Will HOSPITALITY get its TALENT BACK when the PANDEMIC is OVER?
WHAT PEOPLE THINK ABOUT LEAVING THE INDUSTRY AND MAKING A CAREER SWITCH. If you have never been a writer like me, and all of a sudden you...
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Silvia Kirkland
Sep 21, 20209 min read
EMBRACING CHANGE MANAGEMENT
THE MOST IMPORTANT THING YOU CAN CHANGE TO BE ABLE TO PROGRESS, IS YOURSELF As I have already mentioned, lately I have been browsing...
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Silvia Kirkland
Aug 13, 20208 min read
HOTEL TECHNOLOGY of our GENERATION
HOW CAN WE CONTINUE TO MAKE USE OF ADVANCED TECHNOLOGY WITHOUT LOSING OUR CHARM? Before "certain people" start making comments about this...
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Silvia Kirkland
Aug 13, 20207 min read
How are COMPANIES HANDLING RECRUITMENT DURING the PANDEMIC?
IT'S A TOUGH GAME OUT THERE RIGHT NOW... Welcome Reception, Hotel Riggs DC I am pretty sure this post might get me some enemies… I know...
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Silvia Kirkland
Aug 7, 20209 min read
DESPITE EVERYTHING, our INDUSTRY still PROVES to be AMAZING!
WE ARE PART OF A BUSINESS THAT IS COMMITTED TO GIVE BACK AND STAY CREATIVE AND RELEVANT DURING THE TOUGHEST TIMES. Silver Lyan, Riggs DC...
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