MY HEART IN HOSPITALITY

Feb 22, 20218 min read

REVENUE MANAGEMENT: WHAT does it LOOK LIKE NOWADAYS?

"REVENUE IS A REWARDING EXCERSIZE THAT CAN HAVE A HUGE IMPACT ON PROFIT, PERFORMANCE, AND GUEST EXPERIENCE." I've already talked about...

Jan 25, 202110 min read

SPA & WELLNESS: the PARTNERSHIP with the HOTEL SIDE

WHAT CAN WE DO TO ALIGN CULTURES AND UNIFY THE HOTEL AND THE SPA TEAM? As I've mentioned lately, in the past 8 months I have been talking...

Dec 28, 20209 min read

STORYTELLING: how it CAPTURES PEOPLE'S ATTENTION and TOUCHES their EMOTIONS.

A POWERFUL STRATEGY THAT DRIVES STAFF AND GUESTS ENGAGEMENT When I look for a new role - but often also when I choose where to stay -...

Nov 30, 202013 min read

SERVICE EXCELLENCE INTRODUCTION: the SERVICE DNA

INDUSTRY EXPERTS SHARE HOW THEY HELP COMPANIES CREATE A SERVICE CULTURE Dear colleague, friend, family member... today I have a very...

Oct 19, 202012 min read

The FASCINATING WORLD of CONCIERGE

"CONCIERGE ARE HOSPITALITY ANGELS" Ron Stoevelaar "WITHOUT MY TEAM I AM NOBODY" Mario Picozzi If you have read one of my latest posts...

2,323 views0 comments